NutriNam

1. Who We Are and Scope

NutriNam is a nutrition, calorie-tracking, meal-planning and general-wellness application provided by Onyra Digital ("Onyra", "we", "us" or "our"), based in Windhoek, Namibia. This Privacy Policy applies to the NutriNam mobile application, NutriNam websites, supporting backend services, account services, AI-assisted features and NutriNam Pro subscription-related processing.

NutriNam is intended for adults aged 18 and over. We do not knowingly offer NutriNam to, or knowingly collect personal information from, children under 18.

This Privacy Policy should be read together with the NutriNam Terms of Use. Our public legal resources are available at https://onyradigital.com/apps/nutrinam.

2. Information We Collect and Process

The information NutriNam processes depends on the features you choose to use. Categories may include the following:

Account and identity information.

This may include your display name, email address, authentication provider, Firebase user identifier, account status, sign-in metadata and information required to authenticate and secure your account.

Profile and personalisation information.

This may include age or date of birth, sex used for metabolic estimation, height, current weight, activity level, goals, preferred units, dietary style, food preferences, dislikes, allergies or must-avoid foods, cooking preferences, household size, budget preference and cuisine interests.

Nutrition and wellness information.

This may include foods and meals you log, serving sizes, calories, macronutrients and available nutrient values, water intake, weight history, goals, targets, progress, streaks, missions, saved recipes and related wellness-tracking activity.

Photos and image information.

If you use meal-photo recognition, barcode or product capture, or nutrition-label capture, NutriNam processes the image you select or capture. Meal photos are temporary by default and are deleted after the relevant processing flow unless you choose to keep a private copy. Private retained meal photos remain associated with your account until you remove them or delete your account. Product or nutrition-label images submitted for product review may be retained while the submission is reviewed. If a product is independently verified and incorporated into NutriNam's general catalogue, non-personal product facts may remain after the submitting account is deleted.

Voice and audio information.

If you use voice meal logging or another voice-enabled feature, NutriNam temporarily processes the voice recording required to transcribe or interpret your request. NutriNam is designed not to retain raw voice recordings in ordinary account storage after transcription or cancellation, except where a short-lived technical copy is temporarily required to complete processing or recover from a failed request.

AI and Companion inputs.

If you use natural-language logging, AI meal analysis, recipe generation, nutrition-label extraction, photo recognition, voice transcription or the NutriNam Companion, we process the text, image, audio and limited structured context needed to provide the feature. We aim to minimise the information sent to AI providers and do not intentionally send unrelated profile data when it is not needed for the requested function.

Barcode, food and product information.

This may include barcode numbers, product names, brands, package sizes, serving sizes, nutrition-label values, corrections, extraction confidence information and product-review submissions.

Subscription and entitlement information.

If you purchase NutriNam Pro through Google Play, we may process the subscription product, purchase token or transaction reference, entitlement status, verification status, renewal or expiry information and related timestamps. Google Play processes your payment method. Onyra does not receive or store your full payment-card number.

Technical, diagnostic and security information.

We may process app version, operating-system and device information, device or installation identifiers generated by platform services, IP address, request IDs, timestamps, network information, crash or diagnostic information, rate-limit data, security events, API usage, feature-usage counts and other operational information required to run, secure, troubleshoot and improve NutriNam.

3. How We Use Information

We use information only for purposes reasonably connected to providing, securing and improving NutriNam, including to:

• create, authenticate, maintain and secure user accounts;
• synchronise permitted account, diary, target and preference data across supported devices;
• calculate nutrition totals, estimates, targets and progress;
• provide meal logging, water and weight tracking, food search, recipes and personalisation;
• process text, photos, labels and voice input for user-requested AI-assisted features;
• operate the NutriNam Companion and its confirmed tool-based actions;
• provide Free and Pro feature access, enforce fair-use limits and verify entitlements;
• restore and validate eligible Google Play subscription access;
• review product submissions, improve catalogue quality and prevent duplicate or abusive submissions;
• protect NutriNam, users and service providers against fraud, abuse, unauthorised access and security incidents;
• diagnose technical problems, maintain backups and service reliability, and improve app performance;
• respond to support, privacy and deletion requests; and
• comply with applicable legal, regulatory, tax, accounting or dispute-resolution obligations.

NutriNam does not sell personal or sensitive user information. We do not use private health or nutrition information to determine employment or insurance eligibility. We do not use private health or nutrition information for unauthorised social sharing or for advertising profiling.

4. Artificial Intelligence and Third-Party AI Processing

NutriNam uses external AI services, currently including OpenAI APIs, to support features such as natural-language meal interpretation, voice transcription, meal-photo recognition, nutrition-label extraction, recipe assistance and the NutriNam Companion.

When you invoke an AI-enabled feature, NutriNam may send the minimum text, image, audio or structured context reasonably required to fulfil that request. NutriNam remains responsible for disclosing and limiting this processing even when the processing is performed by an external AI provider.

We use server-side controls, authenticated requests, structured tool access, rate limits, confirmation steps and deterministic calculations so that AI output is not treated as the authoritative source for subscription status, account permissions or verified nutrition totals.

AI systems can make mistakes. NutriNam may request confirmation before saving a meal, modifying account data or taking another material action proposed by the Companion. AI-assisted features must not be relied upon as medical or clinical decision systems.

5. Health and Sensitive Information

Information such as weight, dietary intake, allergies, food restrictions, goals and nutrition history may be sensitive. NutriNam uses this information only for the general-wellness, nutrition-tracking, personalisation, safety, account and operational purposes described in this Privacy Policy.

NutriNam is not a medical device and does not diagnose, treat, cure or prevent any medical condition. NutriNam is not a substitute for a doctor, registered dietitian or other qualified healthcare professional. Seek qualified professional advice for medical questions, diagnosis or treatment.

6. When We Share Information

We may disclose or make information available only where reasonably necessary for the purposes described in this Privacy Policy, including to:

• Google, Firebase and Google Cloud services used for authentication, data storage, cloud infrastructure, security and related app services;
• Google Play for subscription purchases, billing, purchase verification, entitlement management and related transaction handling;
• OpenAI or another clearly disclosed AI service provider when you choose to use an AI-enabled feature;
• hosting, infrastructure, monitoring, security and communications providers that help us operate NutriNam;
• professional advisers, auditors, regulators, courts, law-enforcement authorities or other parties where disclosure is required by law or reasonably necessary to establish, exercise or defend legal rights, protect users, investigate fraud or maintain service security; and
• a successor or acquiring entity if NutriNam or relevant Onyra assets are subject to a merger, acquisition, restructuring or sale, subject to applicable law and appropriate safeguards.

We do not sell personal or sensitive user data.

7. Device Permissions and User Controls

NutriNam requests device permissions only when required for a feature you choose to use. Depending on the build and feature set, this may include microphone access for voice logging and camera or media access for meal-photo recognition, barcode scanning or product and nutrition-label capture.

Where required by Google Play policy or applicable law, NutriNam provides an in-context disclosure before requesting sensitive access or transmitting personal or sensitive content to a third-party service. You may decline a permission and use available alternatives, such as typed or manual logging, although the relevant feature may then be unavailable.

8. Data Storage and Security

NutriNam uses technical and organisational safeguards designed to protect user information. These measures may include encrypted network connections, authenticated access, owner-scoped Firebase security rules, restricted backend credentials, private databases, request validation, server-side authorisation for sensitive operations, rate limiting, logging and security monitoring.

Access to production systems and user data is limited to authorised persons and service providers who require access for legitimate operational purposes. No system can guarantee absolute security, and we cannot promise that transmission or storage will never be affected by a security incident.

9. International Processing

NutriNam relies on cloud, AI and infrastructure providers that may process information in Namibia, South Africa, Europe, the United States or other locations in which those providers operate. Where information is processed internationally, we rely on the safeguards, contractual arrangements and legal mechanisms applicable to the relevant provider and processing activity.

10. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

• Account and synced nutrition data are generally retained while your account remains active.
• Temporary voice recordings are designed to be deleted after transcription or cancellation, subject to short-lived technical processing copies.
• Temporary meal photos are deleted after the recognition flow by default unless you choose to retain a private copy.
• Private retained images remain until you remove them or delete your account.
• Operational security, usage, billing, entitlement and audit records may be retained for limited periods where needed for fraud prevention, subscription verification, security, accounting, legal compliance or dispute handling.
• NutriNam's current logical backend backups rotate on a cycle of up to approximately 14 days. Recently deleted data may remain in protected backups until the relevant backup expires through the normal rotation cycle.
• Certain records may be retained longer where required by law or reasonably necessary to establish, exercise or defend legal claims.

Where possible, information retained after account deletion is minimised, isolated from ordinary product use, or de-identified.

11. Account and Data Deletion

NutriNam provides both an in-app account-deletion path and a public external deletion resource.

In the app, signed-in users can go to Profile > Privacy & My Data > Delete Account and follow the confirmation flow. NutriNam may require recent authentication before accepting a deletion request. A valid in-app request initiates NutriNam's automated backend deletion workflow.

If you cannot access the app, you may use NutriNam's public account-deletion resource at https://onyradigital.com/apps/nutrinam#account-deletion or contact support@onyradigital.com. We may require reasonable verification of the account email address or sign-in method before processing an external request.

Account deletion is designed to remove your Firebase Authentication account, private Firestore account records, private user-owned Storage objects and applicable account-linked backend data. Limited information may be retained only for legitimate legal, security, billing, fraud-prevention, compliance, accounting, chargeback, audit or dispute-resolution purposes, as described in this Privacy Policy and the Account Deletion Instructions.

Deleting a NutriNam account does not automatically cancel an active Google Play subscription. If you do not want future renewals, cancel the subscription through Google Play before or separately from deleting your NutriNam account.

12. Your Choices and Rights

Depending on applicable law and the information involved, you may be able to access, correct, update or delete information associated with your account. Many profile, target and preference settings can be edited directly in NutriNam. You may also contact us to request assistance with privacy-related rights that apply to you.

We may need to verify your identity before completing a request. We may decline or limit a request where permitted or required by law, where the request would adversely affect another person's rights, or where information must be retained for legitimate legal or security purposes.

13. Children

NutriNam is intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a person under 18 has created an account or provided personal information, contact support@onyradigital.com so we can review the matter and, where appropriate, delete the information.

14. Changes to This Privacy Policy

We may update this Privacy Policy when NutriNam's features, service providers, legal requirements or data practices change. The updated policy will display a revised "Last updated" date. Where a change materially affects user rights or the way sensitive information is handled, we may provide additional in-app or service notice where appropriate.

Contact

For privacy questions, data requests, account-deletion assistance, complaints, or questions about NutriNam, contact:

Onyra Digital

Windhoek, Namibia

Email: support@onyradigital.com

Privacy Policy URL: https://onyradigital.com/apps/nutrinam#privacy

Account Deletion URL: https://onyradigital.com/apps/nutrinam#account-deletion

© 2026 Onyra Digital. NutriNam.

1. Agreement to These Terms

These Terms of Use ("Terms") govern your access to and use of NutriNam, including the NutriNam mobile application, related websites, backend services, AI-assisted features and NutriNam Pro subscription features. NutriNam is provided by Onyra Digital ("Onyra", "we", "us" or "our"), based in Windhoek, Namibia.

By creating an account, accessing or using NutriNam, you agree to these Terms and the NutriNam Privacy Policy. If you do not agree, do not use NutriNam.

2. Eligibility

NutriNam is intended for adults aged 18 and over. By using NutriNam, you confirm that you are at least 18 years old and legally capable of agreeing to these Terms.

3. What NutriNam Does

NutriNam is a general-wellness nutrition application. Depending on the version and features available to you, NutriNam may provide calorie and nutrient tracking, meal logging, food search, barcode scanning, photo-assisted food recognition, voice transcription, meal and recipe tools, water and weight tracking, personalisation, progress features, AI-assisted tools and the NutriNam Companion.

Some functions depend on internet connectivity, compatible device capabilities, third-party services, user permissions, available subscription entitlements or the availability and quality of food and product information.

4. Not Medical Advice

NutriNam is not a medical device and does not diagnose, treat, cure or prevent any medical condition. NutriNam does not provide medical diagnosis, treatment, medication dosing, disease-specific diet prescriptions or emergency medical services.

Information, calculations, targets, recipes, AI outputs and estimates in NutriNam are provided for general wellness, nutrition tracking and informational purposes only. They are not a substitute for advice from a doctor, registered dietitian or other qualified healthcare professional.

If you have a medical condition, allergy, eating disorder, pregnancy-related concern, specialised dietary requirement or other health concern, seek appropriate professional advice before relying on nutrition or weight-management information. If you believe you are experiencing a medical emergency, seek appropriate emergency assistance immediately.

5. Nutrition Estimates and Accuracy

Nutrition information may be derived from verified databases, manufacturer labels, product catalogues, user-selected serving sizes, calculations, user input and AI-assisted interpretation. Food composition, preparation methods, package information and portion sizes vary, and not every food record contains every nutrient.

Calories, macronutrients, serving sizes, weight-related targets, hydration targets and similar outputs are estimates. You are responsible for reviewing information that matters to you, particularly where an allergy, intolerance, medical condition or specialised dietary requirement is involved.

Photo, voice, text, barcode and nutrition-label recognition can be inaccurate. NutriNam may show uncertainty or request confirmation, but you remain responsible for reviewing entries before saving them or acting on them.

6. AI-Assisted Features and the NutriNam Companion

NutriNam may use third-party artificial-intelligence services, currently including OpenAI APIs, to interpret text, voice, images and nutrition labels, assist with meal logging, suggest or generate recipe ideas, and power the NutriNam Companion.

AI outputs can be incomplete, inaccurate, inappropriate or based on imperfect source data. NutriNam's AI features are not authorised to provide medical diagnosis, treatment, medication advice or other clinical guidance. Health-related requests may be limited, refused or redirected to a qualified healthcare professional.

Material actions proposed through the Companion, such as saving a meal or changing account information, may require your confirmation. You should review any proposed action before confirming it.

7. Your Account

You are responsible for maintaining the security of your NutriNam account, keeping your sign-in method secure and ensuring that information you provide is reasonably accurate. You must not impersonate another person, access another user's account or circumvent authentication or account-security controls.

NutriNam may use Google or other supported authentication methods. Third-party authentication services are subject to their own applicable terms and privacy practices.

8. Free Service and NutriNam Pro

NutriNam offers a Free experience and may offer additional functionality or higher usage allowances through NutriNam Pro. Free users may receive limited access to selected AI-assisted features so they can experience those capabilities.

Current feature availability, fair-use allowances and limits are displayed in the app or associated purchase surfaces. We may adjust future limits or features prospectively to reflect product improvements, security needs, provider costs, capacity constraints or abuse prevention. We will not intentionally misrepresent a paid feature or materially reduce an already-paid subscription benefit during the applicable paid period without an appropriate remedy where required by law.

9. NutriNam Pro Subscriptions

NutriNam Pro is offered as a recurring subscription through Google Play. The price, billing frequency, renewal terms, trial or promotional terms if any, and current benefits displayed in Google Play or the NutriNam purchase interface at the time of purchase form part of your purchase terms.

Subscriptions renew automatically unless cancelled before the end of the current billing period, subject to Google Play's billing rules and the terms shown at purchase. Google Play processes payment and may apply taxes, currency conversion or regional pricing.

You can manage or cancel an eligible subscription through your Google Play account. Cancelling normally stops future renewal but does not remove Pro access before the end of an already-paid billing period unless Google or applicable law provides otherwise.

Deleting your NutriNam account does not automatically cancel your Google Play subscription. If you do not want future charges, cancel the subscription through Google Play before or separately from deleting your account.

Refunds, chargebacks and billing disputes are handled in accordance with Google Play's policies and applicable law. Nothing in these Terms limits any mandatory consumer right that cannot lawfully be excluded. Where a Restore Purchases function is available, it is used to re-check an eligible Google Play entitlement associated with your account.

10. User Content and Product Submissions

You may submit meal descriptions, photos, nutrition-label images, product details, corrections, food preferences, voice input and other content needed to use NutriNam.

You retain ownership of content that you own. You grant Onyra a limited, non-exclusive, worldwide licence to host, process, reproduce, transform and use that content only as reasonably necessary to operate, secure, improve and provide NutriNam, perform the functions you request, comply with law and enforce these Terms, subject to the NutriNam Privacy Policy.

If you submit product or nutrition-label information for review, you authorise NutriNam to verify, correct, merge or reject the submission and, once independently verified, to incorporate non-personal product facts into NutriNam's general catalogue. A user submission is not treated as verified merely because it was submitted.

You must not upload or submit content that is unlawful, malicious, infringes another person's rights, contains malware, or that you do not have the right to provide.

11. Acceptable Use

You must not use NutriNam to:

• break applicable law or encourage unlawful activity;
• harm, threaten, harass or impersonate another person;
• access another user's account, private information or content without authorisation;
• bypass authentication, entitlement, quota, subscription, confirmation or safety controls;
• probe, exploit or interfere with NutriNam's security, infrastructure or availability without authorisation;
• scrape, automate or overload the service in a manner that disrupts NutriNam or unfairly consumes resources;
• reverse engineer protected service components except where applicable law expressly permits it;
• upload malware, malicious code or deliberately corrupted data;
• manipulate product-verification systems or submit knowingly false catalogue information;
• impersonate a healthcare professional or present NutriNam output as professional medical advice; or
• use AI features to seek, generate or distribute unlawful or seriously harmful content.

We may apply technical limits, reject unsafe requests, restrict abusive automation or suspend access where reasonably necessary to protect NutriNam, users or service providers.

12. Privacy, Permissions and Data Handling

Your use of NutriNam is subject to the NutriNam Privacy Policy, which explains how personal, health-related, device, subscription and AI-related information is handled. Certain features may require access to your microphone, camera or media. You may decline a permission, although the related feature may not function.

13. Third-Party Services

NutriNam depends on third-party services that may include Google Play, Firebase, Google Cloud, OpenAI and infrastructure, hosting, security or communications providers. Those services may experience outages, apply their own terms, change functionality or discontinue services.

Onyra is not responsible for third-party systems beyond the extent required by applicable law, but we remain responsible for our selection and integration of service providers and for the disclosures and controls required for NutriNam.

14. Intellectual Property

NutriNam, its software, branding, interface, databases, original editorial content, graphics, trademarks and other materials are owned by or licensed to Onyra and are protected by applicable intellectual-property laws.

These Terms grant you a limited, personal, non-exclusive, non-transferable and revocable right to use NutriNam for its intended consumer purpose. They do not transfer ownership of NutriNam, its software, branding or other intellectual property to you.

15. Feedback

If you voluntarily provide ideas, suggestions or feedback about NutriNam, you permit Onyra to use that feedback without restriction or compensation, provided that we do not publicly identify you as the source without permission.

16. Service Changes and Availability

We may modify, improve, add, remove or discontinue features as NutriNam develops. Some experimental, AI-assisted or Free features may change more frequently. We will take reasonable steps to avoid materially reducing already-paid subscription benefits during an active paid period without an appropriate remedy where required by law.

We do not guarantee uninterrupted availability. Maintenance, internet failures, provider outages, app-store changes, security events or technical problems may temporarily affect NutriNam.

17. Suspension and Termination

You may stop using NutriNam at any time and may delete your account through the available in-app or web deletion process.

We may suspend or terminate access where you materially violate these Terms, create a security risk, engage in fraud or abuse, misuse paid entitlements, or where continued service would be unlawful. Where appropriate and legally permitted, we may provide notice or an opportunity to remedy the issue.

18. Account Deletion

Signed-in users can initiate account deletion through Profile > Privacy & My Data > Delete Account. NutriNam also provides a public external deletion resource at https://onyradigital.com/apps/nutrinam#account-deletion for users who cannot access the app.

A verified deletion request initiates deletion of the NutriNam account and associated private user data, subject only to limited retention for legitimate legal, security, billing, fraud-prevention, accounting, audit, chargeback or dispute-resolution purposes. Details are provided in the NutriNam Privacy Policy and Account Deletion Instructions.

Account deletion is intended to be permanent. Deleted diary history, personalisation, progress and other removed account data may not be recoverable.

19. Disclaimers

To the maximum extent permitted by applicable law, NutriNam is provided on an "as is" and "as available" basis. We do not warrant that NutriNam will be uninterrupted, error-free or that every nutrition, AI, product, recipe or recognition result will be complete or accurate.

We do not warrant that using NutriNam will produce a particular weight, health, fitness, dietary or nutrition outcome.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Onyra and its owners, personnel and service providers will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, goodwill or data, arising from use of or inability to use NutriNam.

Where liability cannot lawfully be excluded, it will be limited to the extent permitted by applicable law. Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.

21. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, liabilities or claims arising from your unlawful misuse of NutriNam, infringement of another person's rights, or material breach of these Terms.

22. Governing Law and Disputes

These Terms are governed by the laws of Namibia, without excluding mandatory consumer protections that may apply to you under another applicable law.

Subject to any mandatory consumer dispute rights, disputes that cannot be resolved informally will be submitted to the competent courts of Namibia. Before starting formal proceedings, you are encouraged to contact support@onyradigital.com so that we can attempt to resolve the matter.

23. Changes to These Terms

We may update these Terms when NutriNam's features, commercial model, service providers or legal obligations change. The updated Terms will display a revised "Last updated" date. We may provide additional notice for material changes where appropriate or required.

Your continued use of NutriNam after updated Terms become effective constitutes acceptance where permitted by law. If you do not agree to a material change, you may stop using NutriNam and delete your account.

Contact

For privacy questions, data requests, account-deletion assistance, complaints, or questions about NutriNam, contact:

Onyra Digital

Windhoek, Namibia

Email: support@onyradigital.com

Terms URL: https://onyradigital.com/apps/nutrinam#terms

Privacy Policy URL: https://onyradigital.com/apps/nutrinam#privacy

Account Deletion URL: https://onyradigital.com/apps/nutrinam#account-deletion

© 2026 Onyra Digital. NutriNam.